MECHMAXX CUSTOMER SUPPORT

TRACK YOUR ORDER

Keep your equipment delivery on track. Find your tracking details or ask our team for a shipping update.

Equipment shipping supportFreight delivery assistanceOrder updates

ORDER SUPPORT

Find your delivery information

Check your shipping confirmation email for the carrier name and tracking number. For freight equipment, the carrier may contact you to arrange delivery.

01 / REQUEST AN UPDATE

Need your order status?

Send your order number and checkout email to our support team. We'll help you find the latest available shipping information.

For your privacy, never send payment card details or passwords.

GOOD TO KNOW

Delivery & tracking questions

When will I receive a tracking number?

Tracking details are typically shared after dispatch when the carrier provides them. Timing depends on the equipment and shipping method.

Why does my tracking number show no updates?

Carrier scans may take time to appear. If the shipment has been dispatched and you need assistance, submit an order update request above.

How does freight delivery work?

Large machinery may be delivered by freight carrier. The carrier may call to arrange an appointment, depending on the service and destination.